Privacy Policy

Nest Cleaning Services ("we," "us," or "our") respects your privacy. This policy explains what information we collect, how we use it, and the choices you have.

This is the single, official privacy policy for Nest Cleaning Services, publicly available without a login at https://www.mynestcleaning.com/privacy-policy. No other privacy policy applies to our brand, website, or SMS messaging program.

Information We Collect

When you book a cleaning or contact us, we collect:

• Your name, phone number, email address, and service address.
• Details about the home and service you're requesting.
• Payment information, processed securely by Stripe. We do not store full card numbers.
• Messages you send us by text, email, or phone.

For our SMS messaging program specifically, we collect your name, mobile phone number, your written consent (opt in) and the date it was given, your appointment details, and the content and delivery status of messages exchanged with us.

How We Use Your Information

• To schedule, provide, and follow up on your cleaning service.
• To send booking confirmations, reminders, and service-related messages.
• To process payments and issue receipts.
• To respond to questions and improve our service.

Data collected through our messaging program is used only to operate that program: sending appointment confirmations, reminders, balance receipts, and replies to your questions, and keeping a record of your consent and opt out requests as required by law and carrier rules. We do not use it for third party marketing.

Text Messages (SMS)

If you opt in through our unchecked SMS consent box, you agree to receive text messages from Nest Cleaning about your appointment, including confirmations and reminders. Message frequency varies based on booking activity. Message and data rates may apply. Reply STOP to opt out at any time, or HELP for help.

Opt in happens on this website: when you book at mynestcleaning.com/book you may check a clearly labeled, optional consent box agreeing to receive service related text messages from Nest Cleaning Services. Consent to receive texts is not a condition of purchase.

• Program: Nest Cleaning Services appointment and service notifications.
• Message frequency: message frequency varies based on your booking activity, typically 2 to 6 messages per booking.
• Message and data rates may apply.
• Reply STOP to cancel at any time. Reply HELP for help.
• Carriers are not liable for delayed or undelivered messages.

Sharing of Information

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All other categories exclude text messaging originator opt in data and consent; this information will not be shared with any third parties or affiliates. We do not sell your phone number or personal information. We only share information with the vendors who help us run the business (such as Stripe for payments, Twilio for messaging, and Google Calendar for scheduling), and only to the extent needed to deliver the service or message you requested.

Data Security

We use industry-standard safeguards to protect your information. No system is 100% secure, but we take reasonable steps to prevent unauthorized access.

Your Choices

You can reply STOP to any text to stop receiving messages, unsubscribe from emails, or contact us to request deletion of your information (subject to any legal record-keeping obligations).

Contact Us

Questions? Reach out at Hello@mynestcleaning.com or 385-321-3466.