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Terms of Service

Last updated: August 2026

These Terms of Service govern your use of the Nest Cleaning Services website and the residential cleaning services you book through it. By booking with us, you agree to these terms. Our website is operated from Salt Lake and Utah County, Utah, and these terms are governed by the laws of the State of Utah.

1. Services

Nest Cleaning Services provides residential cleaning services scheduled through our website. Actual service time may vary based on the condition of the home, the areas you want us to focus on, and any add-ons selected during booking. We reserve the right to decline service for unsafe or unsanitary conditions.

2. Payment

  • A 50% deposit is charged at the time of booking to reserve your appointment.
  • The remaining balance is automatically charged to the same payment method after your service is completed.
  • All card payments are processed securely through Stripe. Cash or Venmo can be arranged directly if you prefer.
  • If you dispute a charge, please contact us first. We will work to resolve any billing issue before further action is taken.

3. Cancellation Policy

We require at least 24 hours' notice to cancel or reschedule an appointment. Cancellations made with less than 24 hours' notice, or same-day lockouts and turn-aways at the door, are subject to a 50% cancellation fee (equal to the deposit already paid). Cancellations made more than 24 hours in advance are eligible for a full refund of the deposit or a free reschedule. To cancel or reschedule, reply to one of our text messages, call us at 385-321-3466, or email Hello@mynestcleaning.com.

4. Access & Safety

You are responsible for providing safe access to your home and disclosing any hazards, pets, security systems, delicate items, or special parking requirements. Our team may decline or stop service for unsafe conditions.

5. Satisfaction

If something is not right, please contact us within 24 hours of your cleaning and we will return to make it right at no extra charge.

6. A2P Text Messaging Program (10DLC)

Nest Cleaning Services operates an A2P text messaging program solely to communicate about your cleaning appointment. This program is transactional and customer-care focused; we do not send marketing or promotional text messages.

Campaign Description

The Nest Cleaning Services messaging program is used to confirm bookings, send appointment reminders, provide service updates, deliver payment receipts, and reply to customer questions related to scheduled residential cleaning appointments. Messages are sent only to the mobile number provided by the customer at the time of booking, and only when the customer has opted in through a separate, unchecked consent checkbox on our booking page.

How You Opt In

Opt-in happens on our public booking page at https://www.mynestcleaning.com/book. After you enter your name, phone number, email, and service address, you may check a separate, optional, unchecked SMS consent box. You can complete your purchase and book your cleaning without opting in. The checkbox text reads exactly:

I agree to receive text messages from Nest Cleaning Services about my appointment, including confirmations and reminders. Message frequency varies. Message and data rates may apply. Reply STOP to opt out, HELP for help. Consent is not a condition of purchase. See our Privacy Policy and SMS Terms.

Consent is not a condition of purchase and is never pre-checked. We only message the mobile number you provide during booking.

Sample Messages

  • “Nest Cleaning Services: Hi Jamie, your cleaning is confirmed for Tuesday, September 8 at 10:00 AM. A $68 deposit was charged and $68 is due after service. Reply HELP for help or STOP to opt out. Msg & data rates may apply.”
  • “Nest Cleaning Services: Hi Jamie, your cleaning is tomorrow, Tuesday at 10:00 AM. Reply to reschedule. Reply HELP for help or STOP to opt out. Msg & data rates may apply.”
  • “Nest Cleaning Services: Hi Jamie, your remaining balance of $68 was charged after your cleaning. Reply HELP for help or STOP to opt out. Msg & data rates may apply.”
  • “Nest Cleaning Services: Hi Jamie, your appointment has been rescheduled to Wednesday at 2:00 PM. Reply HELP for help or STOP to opt out. Msg & data rates may apply.”

Message Frequency & Rates

Message frequency varies based on your booking activity, typically 2 to 6 messages per booking. Message and data rates may apply depending on your mobile carrier and plan. We do not charge for text messages.

Opt Out and Help

You may opt out of the messaging program at any time by replying STOP to any message. After you reply STOP, you will receive one final confirmation message and no further texts. You may reply HELP at any time for assistance, or contact us directly at 385-321-3466 or Hello@mynestcleaning.com. Carriers are not liable for delayed or undelivered messages.

STOP confirmation: “Nest Cleaning Services: You have been unsubscribed and will no longer receive messages. Reply START to resubscribe. Msg & data rates may apply.”

HELP response: “Nest Cleaning Services: For help with your appointment, call 385-321-3466 or email Hello@mynestcleaning.com. Reply STOP to opt out. Msg & data rates may apply.”

Privacy & Data Sharing

No mobile information or SMS opt-in data will be shared with third parties or affiliates for marketing or promotional purposes. SMS consent and any associated mobile information are not shared with any third parties or affiliates. Our full privacy practices are described in our Privacy Policy and full messaging details are in our SMS Terms & Opt-In page.

7. Contact

Hello@mynestcleaning.com · 385-321-3466
Nest Cleaning Services, serving Salt Lake and Utah County.